Technical Writer

LogMeIn

Posted 3 days ago

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Job Description

Job Description

Overview

Imagine a world where all your devices are connected. Simply. Elegantly. At LogMeIn, that world is real. We make the complicated connections simple and the simple fun. Users worldwide rely on LogMeIn solutions for remote control, file sharing, systems management, data backup, business collaboration,and on-demand customer support.

Responsibilities

  • Delight our internal and external customers by producing clear, accurate, and timely online support solutions.

  • Support the rapid evolution of our products by establishing trusted relationships with engineering, product and care teams.

  • Prioritize, track and measure content improvements by identifying actionable insights through high-quality analytics and partnerships with cross-functional teams.

  • Engage in creative problem solving, experiment with new approaches and share challenges and successes with a distributed writing team (California, Utah, Massachusetts and Budapest).

  • Manage and improve support site experiencesby keeping step with ourrapidly evolvingsupportplatform architecture powered by LogMeIns own Bold360(support.logmeininc.com)

  • Collaborate withourcontent strategist and extended writing teams to create and maintain shared resources such as internal procedural docs and style guides.

Qualifications

  • Native-level English

  • Experience with DITA XML (XMetaL, Oxygen XML Editor, etc.)

  • 4+ years of experience developing technical documentation or similar experience in a customer service, IT, or software development organization

  • Experience with Agile workflow best practices

  • Excellentunderstanding of software development processes

  • Able to understand target audiences and to design and deliver information in effective ways

  • Able to learn about products through product use, interviews, and by reviewing specifications

  • Able to work wellin a remote working environment withlimited supervision

  • Eagerness, enthusiasm,and a get things done attitudein a fast-paced work environment.

  • Experience in developer content, third-party integrations, and API support a plus


At LogMeIn, Inc., we build category-defining products that unlock the potential of the modern workforce, makingit possible for millions of people and businesses around the globe dotheirbest work, whenever, however, andmost importantly,wherever.Were a pioneer in remote work technology and a driving force behind todays work-from-anywhere movement, and have become one of the worlds largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.2 billion in annual revenue and more than 2 million customers worldwide who use our software as an essential part of their daily lives.Were headquartered in Boston, Massachusetts with additional locations in North America, South America, Europe, Asia and Australia.

Posted: 13 January, 2021