Posted 3 days ago
Imagine a world where all your devices are connected. Simply. Elegantly. At LogMeIn, that world is real. We make the complicated connections simple and the simple fun. Users worldwide rely on LogMeIn solutions for remote control, file sharing, systems management, data backup, business collaboration,and on-demand customer support.
Delight our internal and external customers by producing clear, accurate, and timely online support solutions.
Support the rapid evolution of our products by establishing trusted relationships with engineering, product and care teams.
Prioritize, track and measure content improvements by identifying actionable insights through high-quality analytics and partnerships with cross-functional teams.
Engage in creative problem solving, experiment with new approaches and share challenges and successes with a distributed writing team (California, Utah, Massachusetts and Budapest).
Manage and improve support site experiencesby keeping step with ourrapidly evolvingsupportplatform architecture powered by LogMeIns own Bold360(support.logmeininc.com)
Collaborate withourcontent strategist and extended writing teams to create and maintain shared resources such as internal procedural docs and style guides.
Experience with DITA XML (XMetaL, Oxygen XML Editor, etc.)
4+ years of experience developing technical documentation or similar experience in a customer service, IT, or software development organization
Experience with Agile workflow best practices
Excellentunderstanding of software development processes
Able to understand target audiences and to design and deliver information in effective ways
Able to learn about products through product use, interviews, and by reviewing specifications
Able to work wellin a remote working environment withlimited supervision
Eagerness, enthusiasm,and a get things done attitudein a fast-paced work environment.
Experience in developer content, third-party integrations, and API support a plus