Customer Care Representative
The bilingual customer service representative position is responsible for providing customer service assistance to English- and Spanish-speaking customers. This position reports to the customer service manager. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Makes the initial contact with a client and explains the service available. Processes customer orders and payments. Maintains customer database: updates data and makes necessary changes. Encourages customers to purchase additional products. Determines/understands customers’ needs with strong objection/response handling. Manages customer queries/complaints. Competencies Customer/Client Focus. Communication Proficiency. Teamwork Orientation. Technical Capacity. Supervisory Responsibility This position has no supervisory responsibilities.
As the public face of the company the Sales Associate is responsible for dealing with any and all customer questions about the products and services the company offers. A Sales Associate is expected to be continuously updating their knowledge of the company products, services, and policies. Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact. Another key responsibility is maintaining the presentation of the sales floor, products, signage, and displays. Sales Associate Responsibilities: Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals. Directing customers to merchandise within the store. Increasing in store sales. Superior product knowledge. Maintaining an orderly appearance throughout the sales floor. Introducing promotions and opportunities to customers. Cross-selling products to increase purchase amounts. Sales Associate Requirements: An Associate’s degree or high school diploma. Retail sales experience. A professional appearance. Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment. The ability to read, write, and perform basic math. The ability to stand and walk for extended periods of time.
Data Entry Clerk
We are looking for a Data Entry Clerk to type information into our database from paper documents. The ideal candidate will be computer savvy and a fast typist with a keen eye for detail. You will report to a data manager or another senior data team member. Understanding of data confidentiality principles is compulsory. The company will rely on you for having accurate and updated data that are easily accessible through a digital database. Responsibilities Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners Type in data provided directly from customers Create spreadsheets with large numbers of figures without mistakes Verify data by comparing it to source documents Update existing data Retrieve data from the database or electronic files as requested Perform regular backups to ensure data preservation Sort and organize paperwork after entering data to ensure it is not lost Requirements Proven experience as data entry clerk Fast typing skills; Knowledge of touch typing system is strongly preferred Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.) Working knowledge of office equipment and computer hardware and peripheral devices Basic understanding of databases Good command of English both oral and written and customer service skills Great attention to detail High school degree or equivalent
We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, making reservations or travel arrangements, and generally being a helpful and positive presence in the workplace. To be successful as an Administrative Assistant, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. Administrative Assistants must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, Administrative Assistants should have a genuine desire to meet the needs of others. Administrative Assistant Responsibilities: Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. Providing real-time scheduling support by booking appointments and preventing conflicts. Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations. Screening phone calls and routing callers to the appropriate party. Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research. Greet and assist visitors. Maintain polite and professional communication via phone, e-mail, and mail. Anticipate the needs of others in order to ensure their seamless and positive experience. Administrative Assistant Requirements: Associate’s Degree in related field. Prior administrative experience. Excellent computer skills, especially typing. Attention to detail. Multilingual may be preferred or required. Desire to be proactive and create a positive experience for others.
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